FAQs and Helpful Links

  • Why can't I work with the NTTA to pay Third Notices of Non-payments? Why do I have to work with a collection agency?

    • Because you chose to wait more than 90 days to pay your toll bill and dismissed three requests for payment, NTTA has referred you to collections with a professional collection agency.

  • What happens if I call NTTA Customer Service instead of the collection agency?

    • You either will be transferred directly to the agency or will be provided a number to call the collection agency assigned to your Third Notice of Nonpayment.

  • What happens if I mail in my payment without the administrative fees?

    • Customers who mail in their payment are still subject to the administrative fee for notices that have been sent to collections.

  • I never received previous notices; my first notification of the tolls was the letter from the collection agency. Will the administrative fees be waived?

    • If the address to which the Third Notice of Nonpayment (the collection notice) was sent is identical to the previous notices, the fees will not be waived. If the address to which the previous notices were sent is determined to be incorrect, the file will be updated, and the billing process will restart with the NTTA from the beginning with a request for payment for tolls only.

  • I have multiple Third Notices of Non-payments in collections. Do the administrative fees apply to each notice?

    • Yes. The ZipCash billing process operates on a per-notice basis, so each Third Notice of Nonpayment will have administrative fees applied before it reaches the collection agency. Keeping your account in good standing ensures you avoid any fees and fines. As with all bills early payment is the most cost effective. To avoid fees and fines, it is important to pay within the first 25 days upon receiving your ZipCash notice.

  • I'm a TollTag customer. Why am I being contacted by a collection agency?

    • TollTag customers will receive ZipCash notices if (1) the customer fails to update the account with new vehicle or credit card information or (2) the customer does not maintain enough funds in the account to pay the applicable tolls. TollTag customers will be notified and begin to receive ZipCash notices at the higher toll rate if the account balance goes negative. These notices follow the same billing process as all other ZipCash notices. The longer the notice remains unpaid, the higher the fees and fines. If a notice remains unpaid after a Second Notice of Nonpayment is due, the notice proceeds to a Third Notice of Nonpayment and a collection agency.